AI agent
Operations Agent. AI that runs your inbox while you sleep.
An autonomous operations agent that reads every incoming email, drafts replies in your voice, syncs your CRM, parses attachments, and routes to the right person.
Ten to twenty hours of inbox work per team member per week — gone. The agent reads, classifies, drafts, and routes. You approve. Most clients run at 60-80% inbox autonomy within 60 days.
What the Operations Agent does
Reads your shared inbox, classifies every message, drafts a reply in your team's voice, updates your CRM, and routes the email to the right person. Ten to twenty hours of weekly inbox work compress to under one hour of approval clicks.
What it handles
- Inbox triage. Every incoming email gets read, classified (RFQ, support, billing, spam), and routed.
- Auto-draft replies. For RFQs, the agent pulls your pricelist, reads attachments (PDFs, photos, blueprints), and writes a quote draft.
- CRM enrichment. Your CRM updated automatically: new contact, new opportunity, status updates, notes from email content.
- Calendar coordination. Meeting requests scheduled with Cal.com link. No back-and-forth threads.
- Document extraction. Invoices, receipts, contracts parsed and sent to bookkeeping (Procountor, Visma, Holvi).
- Follow-up automation. Stale opportunities nudged. Won deals trigger onboarding. Lost deals get a 90-day re-engagement.
Technical stack
- Gmail API or Microsoft Graph for inbox access
- Claude 3.5 Sonnet for classification and drafting
- Claude Vision or GPT-4o for PDF and image parsing
- Automation flows for routing and orchestration
- Twenty, HubSpot, or Pipedrive for pipeline updates
- Supabase for memory and learning loop
Typical results
- 60 to 80% of incoming email handled without human action
- Response time on customer emails: from 4 to 8 hours down to under 10 minutes
- Time saved per team member: 8 to 15 hours per week
- For a 4-person team, roughly €4,000 to €5,500 of recovered cost per month
Pricing
We usually build before we charge: a small setup gets the Operations Agent live, and most of what you pay from there is tied to the results it delivers. What affects the quote: number of inbox types, integrations, and email volume. Every engagement is quoted on a free 30-minute call.
Pass-through tools are billed directly to your accounts, separate from our fee.
Want to see the Operations Agent in action?
20 minutes, your real inbox, an honest call on what would automate and what would not. No pitch.
Book a strategy call →